Cash Sales Account Application:
NOTE:
Before you create a cash sales account with us you must be a "Registered Dealer".
Consumers can check the Where to Buy list
Procedure:
1. Download the Cash Sales Account Form.
 PDF
 DOC
2. Fill in the form and fax to us.
3. After we process the application form we will contact you whether it was successful.
4. If the application form has been approved we will create an account for you to view our online system of products and prices.
5. Once we have created an account for you there is no need to reapply.
Terms and Conditions:
Payment must be made first before we release the product(s).
All payments are to be made via internet banking:
Bank Name: ASB BANK
Bank Location: MEADOWLANDS
Account Name: IWAY COMPUTER (NZ) LTD
Account Number: 12-3132-0051188-00
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Return Authorisation (RA) Request:
Procedure:
1. Download the RA Form.
PDF
DOC
2. Fill in the form and fax to us:
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Please provide full details on the description of the fault for each item being returned.
NOTE: "DEAD" & "NO GO" ARE NOT VALID FAULT DESCRIPTIONS!
3. After we receive the form a RA Number will be assigned for the package of items to be returned (for tracking purposes).
4. The RA Number will be written on the form and faxed back to you.
5. When you receive the fax with the RA Number:
NOTE: A RA Number must be obtained first before returning any items.
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Put in appropiate padding before boxing the faulty item(s). Can use bubble wrap, paper or foam chips.
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iWay Computer (NZ) Ltd will bear no liability for any damages caused by inappropriate sending of the package.
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Please enclose the copy of the RA form inside the package.
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The RA Number must be written on the outside of the package to be returned.
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It must be sent within 5 working days otherwise the RA Number is invalid and a new one would have to be reissued.
6. Please allow 3 to 5 working days for testing after we receive the package of items.
NOTE: Multiple items returned may require more testing days.
7. If iWay Computer (NZ) Ltd. determines a returned item isn't covered by warranty, it will be returned at the customer's expense.
8. If iWay Computer (NZ) Ltd. receives a non-faulty item, iWay Computer (NZ) Ltd. have the right to charge the customer for a service fee of $60+GST per hour for that item.
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Credit Authorisation Request:
Procedure:
1. Please ring +64 9 625 0099 for requesting a credit form.
2. A Credit Number will be written on the form and faxed to you.
3. Fill in the form and fax to us:
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Please provide full details on the reason for the item to be returned for credit.
4. When you receive the fax with the Credit Number:
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Enclose the product in a package and write the Credit Number on the outside of the package to be returned.
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It must be sent within 5 working days otherwise the Credit Number is invalid and a new one would have to be reissued.
5. If Any physical damage is determined by our technical department we have the right to reject the credit application.
6. iWay Computer (NZ) Ltd. have the right to keep the final decision of the credit application.
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